Returns

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Return Policy - No Exceptions

  • Returns are accepted for store credit only and must be accompanied by a valid receipt within 15 days of purchase.  
  • Store credit can be exchanged for merchandise only, no cash refunds.  
  • Fitting fees may only be applied to your pointe shoe purchase. 
  • Pointe shoes (including demi pointe) must not be soiled, scuffed, or marred.  Sewing ribbons or elastic makes the shoe non-returnable. Any scuffs on the satin make the shoe non-returnable. Shoes must not be broken, altered, or softened.
  • Special orders are not returnable.  
  • Sale items are not returnable.  
  • Shipping charges are not refundable. 
  • Sewing service fees are not refundable. 
  • Returned items must be in original purchase condition, including all tags and packaging remain attached and in original condition. 
  • Soft shoes must not have been worn/danced in or altered in any way, including sewing of elastic and/or ribbons. These shoes mold to the dancer’s foot, and are not returnable after they have been used.
  • Apparel must have tags attached, not be worn or washed, and must be in original condition.
  • All purchases are final on tights, undergarments, and accessories.  These items may not be returned.