Returns are accepted for store credit only and must be accompanied by a valid receipt within 15 days of purchase.
Store credit can be exchanged for merchandise only, no cash refunds.
Fitting fees may only be applied to your pointe shoe purchase.
Pointe shoes (including demi pointe) must not be soiled, scuffed, or marred. Sewing ribbons or elastic makes the shoe non-returnable. Any scuffs on the satin make the shoe non-returnable. Shoes must not be broken, altered, or softened.
Special orders are not returnable.
Sale items are not returnable.
Shipping charges are not refundable.
Sewing service fees are not refundable.
Returned items must be in original purchase condition, including all tags and packaging remain attached and in original condition.
Soft shoes must not have been worn/danced in or altered in any way, including sewing of elastic and/or ribbons. These shoes mold to the dancer’s foot, and are not returnable after they have been used.
Apparel must have tags attached, not be worn or washed, and must be in original condition.
All purchases are final on tights, undergarments, and accessories. These items may not be returned.